The gourmet restaurant at the Mayan Palace Riviera Maya was fantastic. The food was delicious and presented in a way pleasing to the eye. The singing chef and music added to the enjoyment of the evening. We never stayed at a place that had real beds under the pool cabañas. What fun. It is a place we would like to return to.
Dolly P.
We admire the staff at Mayan Palace Riviera Maya. They are so efficient and very helpful. We appreciated all services. The food was delicious. And the beach was lovely.
Robert P.
Some places are great to visit because the owners make sure we feel right at home. Upon arrival, we immediately feel comfortable; the food is delicious; and if we decide to stay the night, we rest peacefully. Finally, when we are ready to say goodbye, time seems to have flown by much too quickly. These hosts –the ones who make us feel truly welcome- are special because their company is always gracious and warm.
At Mayan Palace Resorts, we know that our clients are, above all, our special guests. When you stay at any of our resorts, therefore, we do everything possible to meet your needs, to personalize our services to fit your schedule and, most importantly, to exceed your expectations. In a word, we treat each encounter as an opportunity to offer uncommon courtesy and service. So expect from each of us a smile, discretion and meticulous attention to deal –our way of assuring your return visit.
The discreet presence of housekeeping.
Housekeeping done daily and exactly when you need it; a chocolate on your bed waiting for your return; a bathtub full of bubbles for a special evening; a quick change of towels…these and other requests are all met with unfailing courtesy to help make your stay unforgettable.
In fact, all requests are resolved in minutes; with a simple call, an operator is available to help. Whether you forgot something at home, or need a special accessory, Housekeeping is committed to making your stay a memorable experience. In addition, they do laundry, take care of maintenance problems and, if you are celebrating a wedding or special occasion, help with decoration.
For our hosts who work in this department, nothing is more satisfying than knowing that their guests feel relaxed, welcome and pampered throughout their stay.
Concierge: A solution to your requests.
It isn’t unusual to find at any given time two or three guests seeking information in the Concierge area of Mayan Palace Resorts. They’re usually seeking noteworthy places to visit, or a way to safeguard their children while they enjoy a romantic evening. We make sure that each guest receives a positive, efficient and courteous response.
The concierge´s job is to offer information and advice regarding activities both inside and outside the resort so our guests can focus on their main goal: enjoying their vacation. Their task is to assist you with every detail –no matter how complex –from following through on lost luggage to helping rearrange travel plans. If you’re accompanied by a handicapped person or someone of limited capabilities, for example, they can help to facilitate your stay. Whether you need an interpreter or simple advice regarding paperwork, Mayan Palace Resorts is committed to attending your needs.
The Concierge is always ready, in fact, to help with any unforeseen events, such as a mariachi band to regale a companion at lunch or dinner, or perhaps a couple of witnesses if your guests decide to tie the knot before a judge.
The overriding objective of you service –free of charge to guests –is to make you feel at home, just as you would with special friends.
Our trip was wonderful. Everything was exactly as thought. We will back soon to the Mayan Palace in Puerto Peñasco and have more beautiful experiences with all the staff and our family.
Harvey D.
Grupo Mayan made our vacation unforgettable at the Mayan Palace Riviera Maya. The time we spent at this Resort was excellent. The room was very clean and maintained as well as the maid service very courteous and efficient. There was always something to do and the weather was perfect. Food and drinks were well prepared and enjoyable.
Ken F.
Great rooms and the best service. The grounds are beautiful. The housekeeping service was very attentive with our needs. The staff makes the best to make you feel like royalty. The Mayan Palace Acapulco is the best resort!
Rebecca H.
I begin by saying that the Mayan Palace Acapulco Resort was absolutely beautiful. The room, the grounds, the lobby and all other areas at the Hotel were very clean and well kept. We loved the spa, the gym, the pool, the water park as well as all of what the Mondo has to offer. In addition, the staff was wonderful, always friendly, helpful and courteous.
Susan S.
We have been members for the past five years and this year the Mayan Palace seems to be getting better. We enjoyed the coziness of the Mayan Palace Marina and the staff; they have made it feel like a great family. Our family only wants to join us. We will look forward to the future in our next trip.
John M.
Tribu, a new concept of Bar & Lounge, is becoming the best choice to spend a night out in the beautiful port of Puerto Vallarta.
Mayan Palace Puerto Vallarta offers an interesting, sophisticated option for evening entertainment that plays with the guests’ senses in environment full of lights, colors and textures.
Tribu’s opening included the presence of Wakal, Recyclers and the Cuban painter Waldo Savedra, author of a spectacular mural where the beauty, exotic allure and originality of tribes from around the world are captured with exquisite magnificence. Tribu’s décor combines the spaces and creates an amalgam of sensations in an ambiance where ethnicity and modernity blend. Its expressive decoration transforms Tribu into an eclectic lounge full of surprises. Specialty drinks, exotic beverages and old time classics are enjoyed by the guests while listening to excellent music in a truly unique atmosphere.
The innovative music concept offered by Tribu is achieved thanks to front line technology, excellent music selections and the creation of a stage where Djs from all over the world interact with the visitors.
I sent a friend of mine to the Mayan Palace Puerto Peñasco and he said that they had a fabulous time and were totally positive to express the staff’s attention. Good service overall. They loved the food and of course the beach!
Owen S.